Mevidon Privacy Notice

1 Introduction

This Privacy Notice explains how Mindsinglong Science and Technology Co., LTD, trading as Mevidon ("Mevidon", "we", "us" or "our"), collects, uses, discloses and protects personal information when you visit mevidon.com, submit an inquiry, use a private inquiry tracking and reply page, or communicate with us about our products and services.

This notice applies to website visitors, prospective customers, customers, distributors, suppliers and other business contacts. It does not govern independent websites or services that we do not control.

2 Who Is Responsible for Your Information

Mindsinglong Science and Technology Co., LTD is responsible for the personal information described in this notice. Mevidon is a veterinary medical equipment manufacturer and one-stop supplier based in Shenzhen, China.

Registered office: Room 539, Block B, Huafeng Headquarter Economic Building, Xixiang Road, Baoan District, Shenzhen, China

3 Personal Information We Collect

Information You Provide

When you submit or continue an inquiry, we may collect:

• your first and last name;
• your email address and WhatsApp or telephone number;
• your country;
• the product or equipment category that interests you;
• whether you identify yourself as a dealer or terminal customer, if you choose to provide this;
• your inquiry, project requirements and any messages exchanged through the private inquiry page, email or WhatsApp; and
• additional commercial details that you choose to provide so that we can prepare a quotation or respond to your request.

Inquiry and Visit Context

To understand the source and context of an inquiry, our website may record:

• the product name, model or SKU, product category and selected quantity available from the page or link you used;
• the inquiry page, previous page and landing page URLs;
• the referring website and UTM source or campaign values contained in the URL;
• an approximate country code supplied by our hosting network; and
• inquiry timestamps, message timestamps and internal follow-up status.

Our hosting and security providers may also process technical request data, such as an IP address, browser or device information, and security logs, to deliver and protect the website. Mevidon does not intentionally add a visitor's full IP address to the inquiry record.

Information You Should Not Submit

Please do not include passwords, financial account credentials, government identification numbers, patient medical records or other sensitive personal information in an inquiry unless we specifically request it through an appropriate secure process.

4 How We Collect Personal Information

We collect personal information:

• directly from you when you complete the inquiry form or send us a message;
• from the product page, URL, referrer and short-lived browser session information associated with your inquiry; and
• from service providers that support website delivery, security, inquiry storage, administrator authentication and notifications.

5 Why We Use Personal Information

We use personal information to:

1. receive, organize and respond to your inquiry;
2. identify the product, model, application and destination relevant to your request;
3. prepare quotations, compare configurations and communicate about availability, documentation, delivery and support;
4. provide a private inquiry tracking and reply page and maintain an internal sales follow-up record;
5. notify authorized Mevidon staff when a new inquiry is received;
6. protect the website, prevent spam or misuse, diagnose problems and maintain service reliability;
7. comply with applicable legal obligations and establish, exercise or defend legal claims; and
8. evaluate inquiry sources and improve the clarity and usefulness of our website and customer follow-up.

Submitting an inquiry does not enroll you in a marketing newsletter. If Mevidon later offers promotional subscriptions, we will request a separate choice and provide an unsubscribe method.

6 Legal Bases for Processing

Where data protection law requires a legal basis, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or to pursue our legitimate interests in responding to business inquiries, operating a secure website and managing customer service. Where consent is the appropriate basis, you may withdraw it at any time without affecting processing already carried out.

7 Required and Optional Information

The inquiry form marks the information needed to receive and respond to your request. If you do not provide the required name, contact, country, product and message fields, we may not be able to accept the inquiry or prepare a useful response. Fields identified as optional may be left blank.

8 Session Storage and Cookies

The public inquiry flow uses browser session storage to remember the current page, previous page, landing page, referrer and UTM values during the browser session. This helps associate an inquiry with the page or campaign that led to it. Session storage is normally cleared by the browser when the session ends, subject to browser behavior and settings.

Necessary cookies or similar technologies may be used by the hosting and administrator authentication services to deliver and secure the website. At the date of this notice, Mevidon does not use the public inquiry form for advertising cookies or cross-site advertising profiles. If this changes, we will update this notice and provide any choices required by law.

9 When We Share Personal Information

We may share personal information only as reasonably necessary with:

• authorized Mevidon staff who handle sales, technical, service or administrative work;
• website hosting, cloud database, security and infrastructure providers, including OpenAI Sites and Cloudflare;
• Google services used to deliver a new-inquiry notification to the designated Mevidon email account;
• administrator authentication providers used to restrict the inquiry inbox to authorized staff;
• manufacturers, technical partners, distributors, logistics providers or other business partners when their involvement is necessary to answer the specific request, prepare a quotation or fulfil an order;
• professional advisers, auditors, insurers or authorities where disclosure is necessary for legal, compliance or dispute purposes; and
• a successor or prospective successor in connection with a genuine corporate transaction, subject to appropriate confidentiality and legal requirements.

We do not sell or rent personal information for money, and we do not share inquiry information with third parties for their unrelated advertising. Service providers may process information under their applicable service terms and privacy obligations.

10 International Transfers

Mevidon is based in China and serves international customers. Personal information submitted through the website may be processed in China and in other countries where our service providers or necessary business partners operate. Data protection laws in those countries may differ from the laws where you live. Where applicable law requires transfer safeguards, we will use an appropriate legal mechanism or take other required measures. You may contact us for more information about an applicable transfer.

11 How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this notice. In deciding the retention period, we consider whether the inquiry or business relationship remains active, whether the information is needed for customer service, warranties, accounting, compliance or dispute resolution, and the periods required or permitted by applicable law. When information is no longer required, we will delete it, anonymize it or securely restrict its use, as appropriate.

12 How We Protect Personal Information

We use technical and organizational measures appropriate to the nature of the information and the risks involved. These measures include encrypted website connections, access controls for the staff inquiry inbox, restricted administrator accounts and service-provider security controls. The private inquiry link functions as an access credential to the customer message thread, so you should keep it confidential.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we will assess and respond to suspected incidents as required by applicable law.

13 Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to request access to personal information we hold about you, ask us to correct or delete it, restrict or object to certain processing, receive a portable copy, or withdraw consent. Some rights apply only in particular circumstances and may be subject to lawful exceptions.

To exercise a right, email tuxiaohong63@gmail.com and identify the information or inquiry concerned. We may ask for information needed to verify your identity before acting on the request. You may also complain to the competent data protection authority in your country or region.

14 Children

The website and inquiry service are intended for business users and are not directed to children under 18. We do not knowingly collect personal information from children through the inquiry form. If you believe a child has submitted personal information, contact us so that we can review and, where appropriate, delete it.

15 Third Party Websites and Services

The website may link to third-party websites or communication services, including WhatsApp and external product or reference pages. Those services operate independently and have their own privacy practices. This notice does not control how they process personal information.

16 Automated Decisions

Mevidon does not use inquiry information to make decisions based solely on automated processing that produce legal or similarly significant effects. Source and product context may be organized automatically to help staff understand and route an inquiry.

17 Changes to This Notice

We may update this Privacy Notice when our services, systems or legal obligations change. We will post the revised notice on the website and update the date shown at the top. Where required, we will provide additional notice or obtain consent before using personal information for a materially different purpose.

18 Contact Us

For privacy questions, requests or complaints, contact: